Refund, Return and Exchange Policy

Anovya Lifestyle Pvt. Ltd. · Effective 12 October 2026

We want you to love your Anovya piece. If it is not right for you, this page explains exactly how returns, exchanges, refunds, repairs and cancellations work.

At a glance

  • 7 days from delivery to return or exchange an item.
  • Sale items are eligible unless they were marked “Final Sale” on the product page before you bought them.
  • Damaged, defective or wrong item? Tell us within 7 days of delivery. We send a free replacement or give a full refund, and we pay the shipping.
  • Refunds reach your original payment method within 7–10 business days after we approve your return.
  • Lifetime Service and Repair: we will repair covered issues for the life of your bag (details below).

1. Returns and exchanges

You can return or exchange an item within 7 days of the delivery date. To be eligible:

  • The item must be unused, unworn and undamaged.
  • It must come back with all tags, the dust bag, accessories and original packaging.
  • You need your order number or invoice.

Items bought during a sale or discount are eligible on the same terms as full-price items.

2. Items we cannot accept back

  • Customised or personalised products.
  • Items marked “Final Sale” on the product page before purchase.
  • Items with signs of use, stains, perfume, make-up, odour or damage caused after delivery.
  • Items returned after the 7-day window, unless they are defective (see section 4).

3. How to request a return or exchange

  1. Email info@anovyalifestyle.com or message us on WhatsApp at +91 96548 69462 within 7 days of delivery. Include your order number, the item, whether you want a refund or an exchange, and clear photos of the item.
  2. We reply within 1–2 business days to confirm and arrange a pickup. If pickup is not available at your pincode, we will tell you where to send it.
  3. Pack the item securely in its original packaging with all tags and accessories.
  4. We inspect the item within 3 business days of receiving it and then confirm your refund or dispatch your exchange.

4. Damaged, defective or wrong items

If your order arrives damaged, has a manufacturing defect, or is not what you ordered:

  • Email or WhatsApp us within 7 days of delivery.
  • Send photos or a short video of the item and the outer parcel. An unboxing video helps, but it is not required.
  • After we verify it, we will send a free replacement (subject to stock) or give a full refund, including the original shipping charge.
  • We pay for the return pickup.

5. Exchanges

  • You can exchange for a different colour or style, subject to availability.
  • If the new item costs more, you pay the difference before we dispatch. If it costs less, we refund the difference to your original payment method.
  • Your first exchange on an order ships to you free of charge. Any later exchange on the same order carries a shipping charge.
  • If your preferred item is out of stock, you can choose another item or take a refund.

6. Refunds

  • Approved refunds are issued within 7–10 business days after we receive and inspect your return. Your bank or payment provider may take a few more days to show it.
  • Refunds go to the original payment method.
  • Cash on Delivery orders: we refund by bank transfer or UPI. We will ask you for the details by email.
  • Original shipping charges are refunded only for defective, damaged or wrong items.
  • If an item fails inspection (for example, it shows signs of use), we will tell you the reason, with photos, and send it back to you. In that case no refund is issued.

7. Return shipping

  • Free for damaged, defective or wrong items.
  • Change-of-mind returns: we arrange a reverse pickup and deduct a flat fee of ₹200 from your refund. You may also ship the item back yourself at your own cost and keep the tracking proof.
  • Items lost in transit while you ship them back are your responsibility, so please use a tracked service.

8. Cancelling an order

  • You can cancel an order for a full refund any time before it is dispatched. Email or WhatsApp us with your order number as soon as possible.
  • After dispatch, please treat it as a return and follow section 3.
  • Customised items cannot be cancelled once production has started.

9. Lifetime Service and Repair

We stand behind how our bags are made.

What is covered: stitching, zips, clasps, buckles, handle and strap attachments, and lining seams that fail under normal use.

What is not covered: normal wear on edges and corners, scratches, stains, water, chemical or heat damage, fading from long sunlight exposure, damage from overloading, and alterations or repairs done by others.

How it works:

  • First 12 months from delivery: covered issues caused by manufacturing are repaired or replaced free of charge, including courier costs.
  • After 12 months, for the life of the bag: we repair covered issues for a service fee that we quote and you approve before any work begins. You pay courier costs.
  • “Lifetime” means for as long as we can source suitable materials and parts. If we cannot repair your bag, we will tell you honestly and offer a fair alternative.
  • To claim, email us with your order number and clear photos of the problem.

10. Questions or complaints

Write to us at info@anovyalifestyle.com or call/WhatsApp +91 8510015200, Monday to Saturday, 10 am–6 pm IST.

Anovya Lifestyle Pvt. Ltd., Najafgarh, New Delhi 110043.

11. Changes to this policy

We may update this policy from time to time. The version in force is the one published on this page on the day you place your order.